Zoom Phone review: the VoIP system from the video call company
Zoom Phone Regional Unlimited
$15/user/mo
Zoom Phone Pro Unlimited
$20/user/mo
Zoom Phone launched in 2019 and remains one of the lesser-discussed major VoIP options despite Zoom's dominance in video calling. The product is solid. The integration with Zoom Meetings is genuinely useful.
We tested Zoom Phone for three months as the primary phone system for a simulated 12-person organization.
Plans and pricing
Zoom Phone Metered: $10/user/month with per-minute calling costs. Best for very light call volume.
Zoom Phone Regional Unlimited: $15/user/month with unlimited US, Canada, and Puerto Rico calling.
Zoom Phone Pro Unlimited: $20/user/month with unlimited calling to 47 countries.
All Zoom Phone plans bundle with Zoom Meetings. If you are already paying for Zoom Meetings, adding Phone costs significantly less than buying both products separately.
Where Zoom Phone wins
Native Zoom integration
Calls can elevate to Zoom video meetings with one click. Voicemails appear in the same Zoom interface as meeting recordings. Contact directories sync.
Call quality
Zoom's investment in video call infrastructure benefits its phone product. Call quality on Zoom Phone was indistinguishable from RingCentral and Nextiva in our testing on stable connections.
Reliability
No outages over our three-month testing period.
Where Zoom Phone falls short
Third-party integrations
Zoom Phone has fewer pre-built integrations than RingCentral or Nextiva. Niche tools may require Zapier or custom configuration.
Admin interface
The Zoom admin console feels designed for video meetings first and phone second. Configuring call queues, advanced routing, and IVR systems is more involved than equivalent setup in RingCentral.
Reporting and analytics
Zoom's call analytics are functional but less mature than RingCentral or Dialpad.
Who Zoom Phone is for
Organizations already using Zoom Meetings as their primary video platform.
Companies with simple phone needs where Zoom's less elaborate admin tools are sufficient.
Businesses that value reliability and call quality over deep feature sets.
Frequently Asked Questions
Senior Staff Writer
Alex has covered telecom, smartphones, and business communications for eight years. Before DeltaThree, he tested gear for a carrier trade publication and ran the wireless desk at a consumer tech site. He pays his own phone bill.
